Imagine this: Your team is suddenly experiencing flaky WiFi access. Users are getting connected, disconnected, reconnected—sometimes multiple times this morning. When they’re connected, everything seems to work. Then, they get disconnected AGAIN, and the system just hangs for a bit until they’re reconnected.
You call your technical sales support person because she’s the only one you know who has some knowledge about setting up WiFi. As she tries to connect to the WiFi with her cell phone, she notices that there are multiple access points with the same SSID/name. But you only have one WiFi router. She has no idea what to do next.
What would you do? Who would you call?
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